Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.
General
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For orders within the United Kingdom, delivery typically takes 6–9 business days from the time your order is processed.
We do not currently offer international shipping.Please note that during peak periods or due to global supply chain challenges, shipping times may be longer than usual. We’ll always do our best to get your order to you as quickly as possible, and we’ll keep you updated along the way.
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Yes. All our products undergo strict quality control and are covered by a manufacturer’s warranty.
Our warranty provides a guarantee against manufacturing, design, or material defects.
If you notice any defect, please contact us within 2 months of discovering the issue.Important:
This warranty does not cover damage caused by misuse, accidents, or anything not related to a manufacturer defect.Additionally, we offer a 30-day money-back guarantee if you're not satisfied with your purchase for any reason.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners.
If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at info@getglowroot.com, or use the contact form below.